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The Exin VeriSM™ Essentials certification program is based on the VeriSM™ approach, which is a service management framework that focuses on organizational goals, customer needs, and outcomes. The framework provides a holistic approach to service management that takes into account the entire service lifecycle, from strategy to delivery and improvement. This approach ensures that all aspects of service management are aligned with the organization's objectives and that customer needs are met.

The digital age has brought about an unprecedented need for efficient IT service management that meets the demands of today's fast-paced, user-centric world. To help organizations adapt to this new reality, EXIN introduced their latest offering - the VeriSM™ Essentials certification exam.

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The EXIN world has become so competitive and challenging. To say updated and meet the challenges of the market you have to learn new in-demand skills and upgrade your knowledge. With the EXIN VERISME Certification Exam everyone can do this job nicely and quickly. The VeriSM™ Essentials (VERISME) certification exam offers a great opportunity to validate the skills and knowledge.

EXIN VeriSM™ Essentials Sample Questions (Q13-Q18):

NEW QUESTION # 13
What is the first important step in the Kotter's Organizational Change Management (OCM) model?

A. Create a sense of urgency
B. Build a guiding coalition
C. Institute change
D. Generate short-term wins

Answer: A

NEW QUESTION # 14
What is the advantage of Robotic Process Automation (RPA) in service management processes?

A. RPA increases the quality of the produced products as it automates tasks.
B. RPA automates tasks and therefore will always reduce headcount.
C. RPA is a manufacturing technique which cannot be used effectively in service management.
D. RPA helps in enabling employees to perform more complex tasks.

Answer: D

NEW QUESTION # 15
What is an objective of the Define stage in the VeriSM model?

A. To address activities and supporting outcomes that relate to the design of a product or service
B. To ensure the product or service is available for consumption
C. To react to service issues, inquiries and requests from the consumer
D. To take the service blueprint and perform build, test and implement activities under change control

Answer: A

NEW QUESTION # 16
An organization decides to use a SaaS solution to control their new Internet of Things (IoT) monitoring devices.
What is most important to consider from a service management point of view?

A. The guardrails for the services must be respected also for SaaS solutions.
B. A key requirement is that IoT devices have unique identifiers and IP addresses.
C. It is an outsourced service, so no specific considerations are required.
D. IoT services provide better behavior tracking to support real-time marketing.

Answer: A

NEW QUESTION # 17
VeriSM introduces the concept of the Management Mesh. This combines the four elements of resources, management practices, environment and emerging technologies to create and deliver products and services.
In which element should frameworks such as ITIL or methodologies such as COBIT be included?

A. Environment
B. Resources
C. Management practices
D. Emerging technologies

Answer: C

NEW QUESTION # 18
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